Frequently Asked Questions

What products do you sell?

We specialize in electronics and smart devices, including Apple iPhones, Samsung smartphones, MacBooks, iPads, and smart TVs from leading brands like Samsung and LG.

Are your products new or refurbished?

Unless otherwise stated in the product description, all products are brand new and come with a standard warranty. If an item is refurbished, it will be clearly labeled as such.

How can I place an order?

Simply browse our online store, select the product you want, click “Add to Cart,” and proceed to checkout. Follow the instructions to complete your order securely.

What payment methods do you accept?

We accept major credit/debit cards and other secure payment gateways offered at checkout.

How long does shipping take?

Orders are processed within 1–2 business days. Standard shipping usually takes 2–5 business days, while express shipping (if selected) takes 1–2 business days.

Can I change or cancel my order after placing it?

If your order has not yet been processed or shipped, please contact us as soon as possible to request a change or cancellation.

What is your return policy?

We accept returns within 14 days of delivery for unused, unopened items in original condition. For more details, please refer to our Return Policy page.

Do you offer warranty on your products?

Yes. All products come with a manufacturer’s warranty unless stated otherwise. Please check the product page or contact us for specific warranty information.

How can I contact customer support?

You can reach us via email at peralteballona@gmail.com, by phone at +34 600 118 819, or through the Contact Us page on our website.